Quqlity policy and objectives

Quqlity policy and objectives

Quqlity

policy and objectives

The Quality Policy of EAC has the objective of increasing the satisfaction of all the interested parties, directly or indirectly (stakeholders), in accreditation activities.
In order to achieve organizational quality policy, EAC has defined specific objectives:

  • safeguard the value and credibility of certifications issued under accreditation by means of stringent controls of the modalities for the granting and maintaining of certification, promoting at the same time the cultural growth of certified bodies
  • monitor the needs, expectations and satisfaction of conformity assessment operators and of all the interested parties
  • strengthen surveillance activities with regard to the work of conformity assessment operators, controlling respect for requirements, the maintenance and improvement of competences and conformity with ethical principles, monitoring especially market data and feedback (requests for clarification, complaints etc.)
  • favour the creation and maintenance of trust on the part of clients in the activities of the organizers of accredited inter-laboratory testing schemes as well as the impartiality and integrity of technical and commercial operations related to them

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